Delivery & returns
> Next day delivery (Order before 2pm (1pm on Sundays), excluding Saturdays) – DPD
> Over £40 – Free next day delivery
> Under £40 ‐ £5.99 Next day delivery
> Return process – To arrange a return please contact a member of our customer care team and explain the reason for your return. Please provide a copy of your order number/confirmation within the package when posting it back to us and include all original packaging.
All items will be inspected for damage upon return and a refund will not be issued if the product has been tampered with or is missing components such as raw plugs with the doorbell, or has visible wear/use.
Please note: when returning items as part of a smart kit your refund will be adjusted accordingly to account for the discounted product prices. See the below.
Return of individual items from this kit will not be received at full price, or fraction of the kit. The method we use for return of individual items is totalling up the value of the individual items should they be purchased separately, removing the value of the returned items, and the difference of the two values being the refund amount. For example, the lighting kit has a value of £70 if the items were sold separately, and the saving being £10. If the LED strip (£30 value) was to be returned for a refund, we would subtract £30 from £70, £40, and subtract that from the cost of the kit, £60. Giving the customer a refund of £20. If you would like more information on this, do not hesitate to contact us.
Returns must be issued within 14 days of receiving the initial order and please allow up to 5 working days for the refunded amount to appear on your bank statement.
All returns are posted to: Hey Smart Home, Brunel House, 340 Firecrest Court, Centre Park, Warrington, WA1 1RG
Visa, Mastercard, American Express
All Hey! products are complete with a one‐year warranty against manufacturing defects. In the unlikely case of an item arriving faulty please contact our customer care team right away and explain the issue. Please provide images of the fault if you are able to do so as this will help to speed up the fix time.